Privacy policy

Last updated: October 10, 2026

1. Who We Are

This Privacy Policy explains how P Los Pops LLC, doing business as Big Pack Hobby Shop (“Big Pack,” “we,” “us,” or “our”), collects, uses, retains, and discloses personal information.

Big Pack Hobby Shop is a trade name (DBA) of P Los Pops LLC.

This policy applies to information collected through or in connection with:

• shopbigpack.com
• Big Pack Hobby Shop’s physical retail store
• Big Pack Kiosk
• PackClerk
• the Packy Pesos loyalty and rewards program
• customer accounts
• email and text-message communications
• collection buying and trade inquiries
• customer-support interactions
• events and registrations
• social media and advertising interactions
• analytics and customer-insight activities
• other Big Pack services that link to or reference this policy

Big Pack Hobby Shop is located at:

P Los Pops LLC d/b/a Big Pack Hobby Shop
156 W Passaic St, Suite A
Rochelle Park, NJ 07662
United States

Phone: (201) 280-7947
Email: sales@plospops.com

2. Information We May Collect

The information we collect depends on how you interact with Big Pack.

Contact and Account Information

We may collect information such as:

• name
• email address
• telephone number
• account identifier
• username or similar account information
• communication preferences
• loyalty-program information

Packy Pesos Information

If you participate in Packy Pesos, we may collect or generate information such as:

• loyalty account identifier
• points earned
• points redeemed
• reward balance
• qualifying transactions
• rewards and offers received
• account activity
• loyalty-program participation history

Transaction and Purchase Information

When you make a purchase or otherwise transact with Big Pack, we may process information relating to:

• products purchased
• purchase date and time
• price and discounts
• taxes
• transaction identifiers
• payment method category
• returns or transaction adjustments
• loyalty activity associated with the transaction

Payment-card information may be processed by our payment processors.

Big Pack does not need or intend to retain complete payment-card numbers in its ordinary customer systems.

Sell, Trade, and Collection Information

If you contact Big Pack to sell or trade collectibles, we may collect:

• your contact information
• information about the collection
• photographs or collection-list links you provide
• item descriptions
• condition information
• appraisal or offer information
• transaction history
• payout information
• records reasonably necessary for fraud prevention, accounting, security, or legal compliance

Big Pack Kiosk Information

When you use Big Pack Kiosk, we may collect information that you choose to enter or that is generated through your interaction with the kiosk.

Depending on the feature used, this may include:

• contact information
• customer-account information
• Packy Pesos information
• transaction or product lookup information
• customer-service requests
• product interests
• collection information
• interaction logs
• device or technical information reasonably necessary to operate and secure the kiosk

Big Pack Kiosk may connect with other Big Pack systems to provide the service you request.

PackClerk Information

PackClerk is Big Pack’s inventory and store-operations system.

PackClerk may process information relating to:

• inventory
• transactions
• customer service
• customer accounts
• Packy Pesos activity
• collection purchases and trades
• product interactions
• system activity
• internal operational records
• analytics and reporting

Information may move between PackClerk and other systems used by Big Pack where necessary to keep store operations, inventory, customer records, or services synchronized.

Website and Device Information

When you use our website or other digital services, we or our service providers may automatically receive information such as:

• IP address
• browser type
• device type
• operating system
• referring page
• pages viewed
• approximate location derived from IP address
• website interactions
• cookie or similar identifiers
• session information
• timestamps
• error and diagnostic information

Marketing and Engagement Information

We may collect information about how you interact with Big Pack communications, including:

• whether an email was delivered or opened
• links clicked
• text-message subscription status
• marketing opt-ins and opt-outs
• campaign engagement
• promotions used
• event interest
• product categories or content that appear relevant to you

Communications

If you call, email, text, message, or otherwise communicate with Big Pack, we may retain the contents and associated information needed to respond, maintain records, resolve disputes, improve service, or protect our rights.

Store Safety and Security

Our physical store may use security cameras or similar security systems.

Where used, recordings may be processed for:

• safety
• theft and fraud prevention
• loss prevention
• incident investigation
• protection of customers, employees, property, and inventory
• legal claims or law-enforcement requests where appropriate

We do not use ordinary store surveillance footage as a biometric identification system unless separately disclosed and legally permitted.

3. How We Use Personal Information

Big Pack may use personal information to:

Operate the Store and Services

• maintain customer accounts
• operate Big Pack Kiosk
• operate PackClerk
• maintain accurate transaction records
• provide customer service
• respond to inquiries
• administer collection buying and trades
• manage events and registrations
• maintain store and system security

Administer Packy Pesos

We may use account, purchase, and activity information to:

• calculate and maintain points
• apply rewards
• identify eligible purchases
• prevent loyalty-program abuse
• communicate account information
• provide loyalty benefits
• understand use of the program
• improve Packy Pesos

Participation in Packy Pesos is voluntary.

Communicate With Customers

We may use contact information to send:

• requested responses
• transaction information
• account notices
• security notices
• Packy Pesos account information
• program updates
• event information
• service communications

Marketing

Subject to applicable law and your choices, we may use information to send or display:

• email marketing
• text-message marketing
• social-media advertising
• product announcements
• restock notifications
• event announcements
• promotions
• loyalty offers
• personalized or segmented marketing

Consent to receive automated or recurring promotional text messages is not a condition of purchase.

Customer Insights and Analytics

We may analyze information such as:

• purchase history
• products viewed
• product categories purchased
• loyalty activity
• event participation
• marketing engagement
• account activity
• customer interactions
• product interests
• frequency and recency of visits or transactions

We may use these insights to:

• understand customer interests
• identify customer segments
• improve inventory planning
• determine which products customers are interested in
• improve merchandising
• measure advertising and promotions
• improve loyalty rewards
• evaluate store performance
• improve the website, kiosk, and customer experience
• determine which offers or communications may be relevant to groups of customers

Customer insights may include inferences or predictions about likely product interests based on previous interactions.

We do not intend to use ordinary customer analytics to make decisions that produce legal or similarly significant effects concerning a customer.

Fraud, Security, and Legal Compliance

We may use information to:

• detect fraud
• prevent theft or abuse
• investigate suspicious transactions
• protect accounts and systems
• enforce store policies
• protect legal rights
• maintain tax, accounting, and business records
• comply with lawful requests and legal obligations

4. Packy Pesos Loyalty Program

Packy Pesos is a loyalty program offered by Big Pack Hobby Shop.

Participation may require us to maintain enough information to identify the member, record qualifying activity, calculate rewards, prevent duplicate or fraudulent accounts, and administer benefits.

Information associated with Packy Pesos may be combined with transaction history and customer-account information.

Big Pack may use loyalty activity to understand customer preferences and provide rewards, offers, or other program benefits.

Marketing consent is separate from loyalty administration where practical.

A customer may generally unsubscribe from promotional email or text messages without automatically cancelling the Packy Pesos account.

However, if a customer requests deletion of information necessary to identify or administer the loyalty account, Big Pack may be unable to maintain the customer’s Packy Pesos balance or benefits.

Packy Pesos points and benefits are governed by the applicable program terms and do not have cash value except where expressly stated.

5. Customer Account Creation

When you create or use a Big Pack customer account, we may collect information reasonably necessary to:

• identify you
• maintain the account
• connect transactions to the account
• provide Packy Pesos rewards
• recognize account activity across Big Pack systems
• support customer service
• maintain account security
• provide personalized features
• maintain preferences
• understand account and shopping activity

Account creation does not automatically require you to consent to promotional email or text messages unless that consent is separately requested and provided.

You are responsible for maintaining the confidentiality of credentials associated with your account.

6. Email and Text Marketing

Email

We may send commercial email where permitted by law.

Marketing emails will include required sender information, Big Pack’s physical mailing address, and an unsubscribe method where required.

Unsubscribing from promotional email does not prevent necessary transactional, account, loyalty, security, or customer-service communications.

Text Messages

If you affirmatively subscribe to recurring marketing texts, Big Pack may send promotional or informational messages to the mobile number you provide.

Message frequency varies. Message and data rates may apply.

Consent to marketing texts is not a condition of purchasing goods or services.

You can revoke consent using a reasonable opt-out method, including replying:

STOP, QUIT, END, CANCEL, OPT OUT, REVOKE, or UNSUBSCRIBE.

We may retain a limited record of the opt-out so that we can honor your request.

7. Cookies, Analytics, Advertising, and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, analytics technologies, or similar tools.

These technologies may be used for:

• core website functionality
• security
• remembering preferences
• analytics
• measuring traffic
• understanding customer interactions
• advertising measurement
• audience creation
• targeted or interest-based advertising where permitted

Depending on the services enabled, information may be processed by platforms such as:

• Shopify
• Google
• Meta
• Facebook
• Instagram
• other analytics and advertising providers

Some privacy laws may treat certain advertising-related disclosures as a “sale,” “sharing,” or processing for “targeted advertising” even when Big Pack does not receive money in exchange for the information.

Where applicable law gives you a right to opt out of those activities, we will provide or honor an appropriate opt-out method.

Big Pack does not sell customer lists or personal information to third parties for cash.

8. Shopify, Square, PackClerk, Big Pack Kiosk, and Other Service Providers

Big Pack uses third-party and internal systems to operate portions of its business.

Depending on how you interact with us, information may be processed by:

• PackClerk
• Big Pack Kiosk
• Shopify
• Square
• payment providers
• email providers
• SMS providers
• loyalty-program services
• cloud and hosting providers
• analytics providers
• advertising platforms
• social-media platforms
• fraud and security providers
• accounting and professional-service providers
• mapping and location-service providers
• customer-service and communication tools

These providers may process personal information on our behalf, under their own independent privacy obligations, or both, depending on the service.

PackClerk and Big Pack Kiosk are systems used by Big Pack and may exchange information with other Big Pack systems or service providers where reasonably necessary to operate the store and customer services.

9. When We May Disclose Information

We may disclose personal information:

To Service Providers

We may provide information to companies that help us operate:

• the business
• website
• loyalty program
• communications
• payments
• analytics
• advertising
• security
• customer service
• accounting
• technology infrastructure

At Your Direction

We may disclose information when you request or authorize us to do so.

For Legal or Safety Purposes

We may disclose information if reasonably necessary to:

• comply with law
• respond to valid legal process
• protect customers or employees
• investigate fraud or theft
• protect Big Pack’s property or rights
• address a security incident
• establish or defend legal claims

Business Transfers

If P Los Pops LLC, Big Pack Hobby Shop, or relevant business assets are sold, merged, reorganized, financed, or transferred, information may be included in the transaction subject to applicable law.

10. Data Retention

We do not intend to keep personal information indefinitely merely because it is available to us.

How long we retain information depends on the purpose for which it is used.

Factors we consider include:

• whether an account remains active
• whether a Packy Pesos membership remains active
• whether the information is needed to provide a service
• transaction and accounting requirements
• tax and financial-record obligations
• fraud-prevention needs
• chargeback or dispute periods
• security needs
• applicable statutes of limitation
• contractual obligations
• legal requirements
• whether an individual has opted out of marketing
• whether information can instead be deleted, aggregated, or de-identified

For example:

• active account and Packy Pesos information may be retained while the account remains active and for a reasonable period afterward
• transaction and accounting information may be retained for legally required or reasonable business-record periods
• marketing-consent and suppression records may be retained as needed to document consent and honor opt-out requests
• customer-service and dispute information may be retained while needed to address the issue and protect legal rights
• security footage may be retained for a limited period unless needed for an incident, investigation, legal claim, or other legitimate purpose
• de-identified or aggregated information may be retained longer when it no longer reasonably identifies an individual

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it.

11. Data Security

Big Pack uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we process.

These measures may include:

• account-access controls
• password and authentication protections
• restricted employee permissions
• secure service providers
• device and network protections
• transaction controls
• backups
• logging and monitoring
• physical store protections

No website, database, network, or storage system can be guaranteed to be completely secure.

We therefore encourage customers not to transmit unnecessary sensitive information through email, text, or other unsecured channels.

12. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

These may include the right to:

• confirm whether we process personal information about you
• access certain personal information
• correct inaccurate information
• request deletion
• obtain a portable copy of certain information
• opt out of targeted advertising
• opt out of the sale of personal information where legally defined
• opt out of certain qualifying profiling
• withdraw consent where processing depends on consent

You do not need to create a new Big Pack account solely to submit a privacy request.

We may verify your identity before acting on requests when appropriate or required.

To submit a request:

Email: sales@plospops.com
Subject: Privacy Request

or contact:

P Los Pops LLC d/b/a Big Pack Hobby Shop
156 W Passaic St, Suite A
Rochelle Park, NJ 07662

We aim to respond within the period required by applicable law.

Where New Jersey’s applicable privacy law provides a response timeframe, we will follow the timeframe and extension procedures required by law.

13. Appeals

If applicable law provides a right to appeal and Big Pack denies a privacy request, you may reply to our decision or email:

sales@plospops.com

with the subject:

Privacy Request Appeal

Please identify the request and explain why you believe the decision should be reconsidered.

We will review qualifying appeals and respond within the timeframe required by applicable law.

14. Marketing Opt-Outs Are Different From Account Deletion

There is an important difference between:

• unsubscribing from marketing
• closing an account
• deleting personal information
• leaving Packy Pesos

You can generally stop promotional email or text messages without requesting deletion of your entire customer or loyalty record.

We may retain limited information necessary to honor an opt-out.

Deleting information required to operate a customer account or Packy Pesos membership may make continued participation in those services impossible.

15. Children and Teens

Big Pack is a family-friendly hobby store, but our customer-account, loyalty, kiosk, and marketing systems are not intended to collect personal information online directly from children under 13 without appropriate parental involvement.

A child under 13 should not independently submit personal information to:

• create a Big Pack account
• join Packy Pesos
• subscribe to marketing
• use account-creation functionality on Big Pack Kiosk

A parent or legal guardian should complete or supervise those activities where appropriate.

If we learn that personal information was collected online from a child under 13 in circumstances requiring parental consent and appropriate consent was not obtained, we will take reasonable steps to delete or appropriately handle that information.

Parents or guardians who believe a child has provided personal information may contact:

sales@plospops.com

For teenagers, additional privacy protections may apply to targeted advertising or certain other processing under applicable law.

Big Pack does not intend to knowingly use the personal information of minors for targeted advertising in violation of applicable law.

16. Sensitive Information

Big Pack does not seek unnecessary sensitive personal information.

Please do not provide:

• Social Security numbers
• complete financial-account credentials
• account passwords
• unnecessary government-identification information
• health information
• biometric information

unless specifically required for a legitimate transaction or legal purpose and collected through an appropriate method.

Where applicable law requires consent before processing sensitive personal information, we will seek that consent.

17. Automated Decision-Making and Profiling

Big Pack may use customer information to generate ordinary business analytics, customer segments, product-interest insights, and marketing recommendations.

For example, we may identify groups of customers who frequently purchase:

• sealed Pokémon products
• graded cards
• raw singles
• particular sets
• accessories
• other collectible categories

We may use those insights to understand demand or provide relevant communications and offers.

We do not intend to use these ordinary customer insights to make automated decisions that create legal or similarly significant effects concerning an individual.

Where applicable law provides a right to opt out of qualifying profiling, that right may be exercised through our privacy-request process.

18. Do Not Sell / Targeted Advertising Requests

Big Pack does not sell customer information for cash.

However, some state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to cover certain advertising technologies or disclosures to advertising partners.

If applicable law gives you a right to opt out, you may contact us at:

sales@plospops.com

with the subject:

Privacy Opt-Out

We will also honor legally required browser-based or universal opt-out signals where applicable and technically supported.

19. Changes to This Privacy Policy

Our technology and services may change as Big Pack develops:

• PackClerk
• Big Pack Kiosk
• Packy Pesos
• marketing programs
• inventory systems
• account features
• customer-insight tools
• other services

We may update this Privacy Policy when:

• our practices change
• we add or remove service providers
• laws change
• new technologies are introduced
• we materially change how personal information is used

The “Last updated” date will identify the current version.

Where applicable law requires additional notice or consent for a material change, we will provide it.

20. Contact Us

Questions about this Privacy Policy or Big Pack’s handling of personal information may be directed to:

P Los Pops LLC d/b/a Big Pack Hobby Shop
156 W Passaic St, Suite A
Rochelle Park, NJ 07662
United States

Phone: (201) 280-7947
Email: sales@plospops.com

For privacy requests, use the subject:

Privacy Request