Store Policy

Condition Guarantee: 
We guarantee that the packaging for in-stock action figures, bobbleheads, Pops!, cards and statues will be shipped in the best condition and that it's the best possible packaging available anywhere unless otherwise noted in a product's name or description.
Most stores attempt to sell or ship factory-sealed cases of action figures and other items without regard to bent cards, crushed packaging bubbles, or other packaging damage that collectors care about. Big Pack Collectibles however, inspects each and every item before we ship it to you.
Finally, we guarantee to sell you original product. All the items we sell are officially licensed (if necessary) and come in original packaging.

SHIPPING: Condition Guarantee
We take pride in our passion. All orders are packed and shipped with extreme care. 
Please allow up to 2 business days after placing the order for us to deliver to
the mail carrier you have selected.

SHIPPING: International
The payment of Customs, Duties, Taxes, Import Fees, etc. is the responsibility of the customer and is levied based on the laws of the destination into which the products are being shipped. The duty or tax rate is often determined by the classification of a good, which varies by destination. Duties and taxes are calculated according to the shipping destination's customs regulations. Typically, this calculation is based on our product price and shipping, before any promotions. This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods. IT IS THE CUSTOMER'S RESPONSIBILITY TO KNOW THEIR LOCAL CUSTOMS/IMPORT LAWS, BIG PACK COLLECTILBES WILL NOT PAY OR BE HELD LIABLE FOR ANY UNPAID BALANCES.

Unless the shipping carrier damages your package, We do NOT accept returns and exchanges. In the event we allow you to make a return, a 15% restocking fee will apply deducted from your refund.

While we do our best to inspect every collectible that comes to our shop, please understand that these products are mass produced; Paint flaws, figure flaws, and imperfect boxes can be a result of manufacturing and we have no control over it.

If you receive an item that is not in the condition advertised please send us photos by e-mail to All claims are reviewed on a case by case basis and must be submitted within 48 hours from delivery of the product. 

If you order multiple items in one transaction, and it includes a pre-order item,
all items will be shipped once the last pre-order item becomes available!

If you want the in-stock item immediately, please make separate transactions!!!

Any cancelled orders IMMEDIATELY AFTER order confirmation but prior to shipping will incur a 15% cancellation fee. This is non-negotiable, and non-refundable. By purchasing any items from Big Pack Collectibles you agree to all Policies set by the store.

We do our best to provide fun and exciting events for our fans. For mystery boxes, grail or fails, random giveaways: We pack these in batches, so you and a friend might get the same type of box. Event products ship when the event is sold out, or after 7 days, whichever comes first. There are no return or exchanges on EVENTS products.